Claim Your Complimentary WORKHQ Day Pass

WORKHQ Day Pass Terms & Facility Waiver Short-form terms for day-pass, guest, trial, complimentary, promotional, and free co-working day access 1. Scope These Day Pass Terms & Facility Waiver apply to any paid, complimentary, promotional, free coworking-day, trial, guest, visitor, or similar non-recurring access approved by WORKHQ. Access is not permitted until these terms are signed or electronically accepted. A day pass is temporary permission to use approved WORKHQ areas for the approved date, time, and purpose only. It does not create membership, tenancy, leasehold rights, recurring access, address-use rights, reservation priority, or any property interest. 2. Annual Re-Signature Each day-pass user must re-sign or electronically re-accept these terms at least annually and sooner if WORKHQ updates its terms, waiver, safety rules, payment workflow, access rules, or other policies. 3. Access and Guests Day-pass access is limited to the approved coworking areas and times. WORKHQ may deny or end access based on capacity, safety, payment status, operational needs, expired terms, misconduct, or any violation of the WORKHQ Standard. A day-pass user may not bring additional guests, children, vendors, clients, contractors, or invitees unless WORKHQ approves them and they complete any required day pass, waiver, or acknowledgment. 4. The WORKHQ Standard The WORKHQ Standard is incorporated into these terms. Day-pass users must follow all community standards, posted rules, staff directions, shared-space expectations, confidentiality expectations, safety rules, and zero-tolerance policies. WORKHQ may immediately remove a day-pass user, cancel access, deny future access, retain payment, and impose a permanent ban for violation, safety concerns, harassment, intimidation, theft, property damage, aggressive solicitation, spam, substance misuse, unauthorized recording, unauthorized access, or other misconduct. 5. Facility Waiver and Assumption of Risk User understands that shared workspace use involves ordinary and inherent risks, including slips, trips, falls, illness exposure, equipment use, furniture use, technology failures, parking lot risks, interactions with other users, and ordinary facility hazards. To the fullest extent permitted by Michigan law, User assumes those risks and releases WORKHQ, its owners, officers, employees, contractors, landlords, agents, affiliates, successors, and assignees from claims arising from ordinary facility risks, except to the extent a claim cannot lawfully be waived. 6. Property, Damage, and Cleanup User is responsible for personal property and must leave spaces clean and in substantially the same condition received. WORKHQ is not responsible for lost, stolen, damaged, misplaced, or abandoned property except to the extent required by law. User is responsible for damage, excessive cleaning, missing equipment, policy violations, or losses caused by User or User's invitees. 7. Alcohol, Smoking, Vaping, and Conduct Alcohol is not permitted except at WORKHQ-approved events under applicable event terms. Smoking and vaping are prohibited anywhere on WORKHQ property. Illegal drugs, unsafe impairment, threatening conduct, harassment, discrimination, violence, theft, weapons where restriction is allowed by law, and intentional disruption are prohibited. 8. Photography, Media, Confidentiality, and Technology User may not intentionally photograph, video, livestream, record, or publish images or identifying information of children at WORKHQ without prior written parent/guardian permission and WORKHQ approval. User may not photograph, record, copy, use, or disclose another person's confidential information, screen, whiteboard, document, meeting, conversation, prototype, client information, or business information without permission. User must use WORKHQ Wi-Fi and technology lawfully and responsibly. WORKHQ does not guarantee uninterrupted internet, data security, equipment availability, software compatibility, or business outcomes. 9. Storybook Lane Storybook Lane is exclusively the kids area and may be used only if WORKHQ approves access and the parent or legal guardian signs the Storybook Lane Guidelines & Parent/Guardian Acknowledgment. Storybook Lane is not childcare, daycare, babysitting, school, camp, or drop-off care. WORKHQ staff do not supervise children. The Landing is a shared workspace available to members and other authorized users. It is not reserved exclusively for parents or guardians using Storybook Lane. Parents, guardians, and/or members are not to utilize Storybook Lane as a workspace, it is exclusively for children. 10. Payment and No Refunds Payment, if any, is due before access unless WORKHQ approves a different process. No-shows, early departures, removal for misconduct, cancellation outside applicable policy, or denied access due to user noncompliance are not refundable unless WORKHQ approves a written exception. 11. Electronic Signature By signing electronically, clicking an acceptance button, typing a name, drawing a signature, or otherwise submitting these terms through a WORKHQ-approved workflow, User agrees that the electronic action is intended to be a signature and that WORKHQ may retain and rely on the resulting electronic record. Acknowledgment and Electronic Signature By signing electronically, clicking an acceptance button, typing a name, drawing a signature, or otherwise submitting this agreement through the WORKHQ member portal or other approved electronic workflow, the signer agrees that the electronic action is intended to be a signature and that WORKHQ may retain and rely on the resulting electronic record. Document type | Day pass terms and waiver Effective date Legal entity | THE URBAN ELEMENT OF GR, LLC DBA / brand | WORKHQ Facility address | 111 DIVISION AVE S, GRAND RAPIDS, MI 49503 Notice email | WORK@THEURBANELEMENTGR.COM User legal name User signature Date Email / portal account WORKHQ authorized representative WORKHQ acceptance date

The WORKHQ Standard Community expectations, safety rules, and zero-tolerance standards 1. People Before Processes WORKHQ is built around people doing meaningful work in shared space. Policies matter, but they exist to protect people, presence, safety, trust, and hospitality. Members and users are expected to act with care even when a rule does not spell out every situation. 2. Protect Presence Protecting presence means giving others room to think, work, parent, meet, create, and recover without unnecessary interruption. Use phone booths, meeting rooms, headphones, lower voices, written messages, or a different area when the shared environment calls for it. 3. Hospitality Hospitality at WORKHQ is practical: greet people warmly, leave rooms ready for the next person, reset what you used, be generous with space, and make it easier for the next person to settle in. 4. Respect for Different Work Styles Some people need quiet focus. Some people collaborate out loud. Some are managing deadlines, clients, children, caregiving, grief, launches, job searches, or fragile capacity. Members and users must respect different work styles while staying within posted space expectations and staff direction. 5. Community Contribution Members and users should contribute to a healthy community by communicating clearly, honoring reservations, reporting issues early, welcoming new people appropriately, sharing space fairly, and protecting the trust that makes shared workspace possible. 6. No Aggressive Solicitation or Spam Networking is welcome when it is respectful and consent-based. Aggressive solicitation, pressure tactics, repeated unwanted pitches, list scraping, spam, mass messaging, ambush sales, misleading offers, or using WORKHQ access primarily to sell to members is prohibited. 7. Confidentiality Treat other people's work as confidential. Do not read screens, photograph whiteboards, listen in on private calls, repeat personal or business information, copy documents, use overheard information, or disclose anything that was not clearly intended for you. 8. Shared-Space Expectations Clean up after yourself and your guests. Honor room bookings, time limits, quiet zones, posted rules, and staff directions. Use headphones or private space for audio, video, and confidential calls when appropriate. Keep walkways, exits, kitchens, restrooms, shared tables, and equipment usable for others. Report spills, damage, safety concerns, harassment, access issues, or suspicious activity promptly. 9. Family and Storybook Lane Expectations Storybook Lane is exclusively the kids area. It is not childcare, daycare, babysitting, school, camp, or drop-off care. Parents and legal guardians remain responsible for children at all times and must follow the Storybook Lane Guidelines & Parent/Guardian Acknowledgment. The Landing is a separate shared workspace available to members and other authorized users. It is not parent-exclusive and must remain workable for the broader WORKHQ community. No one may intentionally photograph, video, livestream, record, or publish images or identifying information of children without written parent/guardian permission and WORKHQ approval. 10. Safety Members and users must act in ways that protect physical, emotional, operational, and data safety. Unsafe conduct, blocked exits, unauthorized access, misuse of doors or credentials, tampering with systems, hazardous materials, threatening behavior, theft, vandalism, and failure to follow emergency directions are prohibited. 11. Zero Tolerance WORKHQ has zero tolerance for violence, threats, harassment, stalking, intimidation, discrimination, hate speech, sexual misconduct, theft, vandalism, weapons where restriction is allowed by law, illegal drugs, unsafe impairment, child endangerment, intentional privacy violations, unauthorized recording of children, fraudulent address use, or conduct that creates a serious safety, trust, or operational concern. A zero-tolerance violation may result in immediate removal, immediate cancellation, permanent ban, reporting to authorities where appropriate, and any other action WORKHQ determines necessary without refund or credit.. 12. Enforcement WORKHQ may address conduct through reminders, coaching, warnings, reservation limits, access restrictions, suspension, cancellation, no refund, removal from the property, denial of future access, or permanent ban. WORKHQ may act immediately when it determines that safety, trust, operations, or community integrity require it. The Standard applies to members, day-pass users, guests, children, authorized corporate users, event attendees, vendors, contractors, and any person using WORKHQ through another person's account or reservation. Acknowledgment and Electronic Signature By signing electronically, clicking an acceptance button, typing a name, drawing a signature, or otherwise submitting this agreement through the WORKHQ member portal or other approved electronic workflow, the signer agrees that the electronic action is intended to be a signature and that WORKHQ may retain and rely on the resulting electronic record. Document type | Community standard Effective date Legal entity | THE URBAN ELEMENT OF GR LLC DBA / brand | WORKHQ Facility address | 111 DIVISION AVE, GRAND RAPIDS, MI 49503 Notice email | WORK@THEURBANELEMENTGR.COM Member/User legal name Member/User signature Date Email / portal account WORKHQ authorized representative WORKHQ acceptance date